Call flow guide for call centre agents with Salesforce connection

ProGuide is a tool for call center agents which provides live data and process to handle ongoing call. Agents can click through the process and see next options for customer based on his answers. This helps agents to quickly provide service to customers thus reducing duration of call significantly. Along with process agents also see actual information of customers from SalesForce and can also update information in SalesForce directly from ProGuide. ProGuide is being used by companies all over Europe in the area of Telecom, Gas, Energy and other customer service companies. 


ScriptOne team has worked with ProGuide from concept development, programming and support. Continuous development has been done to add new features to product every day. 


Project Features


◎ Full featured drawing tool based on jpGraph. It provides same functionality as popular drawing tool 

◎ Flowcharts can be connected with each other so that agent can click through the whole process quickly.

◎ Reusable components providing custom functionality. 

◎ Embedding or images and documents within flow charts. 

◎ Sending email directly from flow chart to currently active customer on call. 

◎ Display of actual customer information fetched from SalesForce. 

◎ Integration with ACD software like Genesys to capture phone number or customer ID which is then used to load customer profile from SalesForce


Key Facts


◎ Dedicated team of 3 developers based in Goa India

◎ Project management and consulting from team in Frankfurt Germany

◎ Agile (SCRUM) development process fully managed by ScriptOne SCRUM master based in Goa

◎ Product owners team in customer's office in Darmstadt, Germany.

◎ Fully remote work using latest communication tools like Meet, Slack, Skype

◎ Continuous integration and quality control using git, gerrit, Jenkins and code sniffers 




◎ Flow Framework

◎ jpGraph drawing framework HTML5

◎ Hosting on cloud

◎ SalesForce APIs

◎ Integration with Genesys ACD software

Application development / Startup projects

ScriptOne is one stop company for all services needed by a Startup. We work closely with founder to provide full service from development of MVP to final product. Due to our remote development team based in India we provide best pricing which makes possible for startups to launch with minimum founding capital. 

Dedicated Remote Team with project management in Frankfurt

You don't have to spend time building your own team. Start working on your projects right away with ScriptOne Solutions, Germany. We are highly specialised building Web Apps, Mobile Apps and Startup projects for over 15 years in Europe. You get an Agile team right away to freshly start a project or extend your existing team. 

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